FAQ

Frequently Asked Questions (FAQ)

Welcome to the Lurav FAQ page. Here you'll find answers to some of the most common questions about ordering, payment, shipping, returns, and customer support.

1. Where does Lurav ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

2. How long does shipping take?

Orders are generally processed within 1 business day. Once shipped, most orders arrive within 2–4 business days.

Overall, most orders are delivered within approximately 3–5 business days from the date the order is placed.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

3. How much does shipping cost?

We offer free standard shipping on all orders within the United States, with no minimum purchase required.

4. When will my order be processed?

Orders placed before 5:00 PM Pacific Time (PT) on a business day generally begin processing the same day.

Orders placed after 5:00 PM PT, on weekends, or on holidays will generally begin processing on the next business day.

5. How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email with a tracking number.

You can use the tracking number to monitor your package's delivery progress.

6. Which shipping carriers do you use?

Depending on the destination and package requirements, orders may be shipped using:

USPS
UPS
FedEx

7. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

All prices are listed and charged in U.S. dollars (USD).

8. When will I be charged for my order?

Your selected payment method is generally charged when your order is placed.

Your order will be processed once the payment has been successfully authorized.

9. What should I do if my payment is declined?

If your payment is declined, please:

Check that your billing information is correct.
Make sure your card details are entered correctly.
Contact your bank or card issuer to check for restrictions or security holds.
Try another accepted payment method.

10. What happens if I enter the wrong shipping address?

Please make sure your shipping information is accurate before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you regarding reshipment. Additional shipping charges may apply.

11. What if my tracking says "Delivered" but I haven't received my package?

If your tracking information shows that your order was delivered but you cannot locate the package, please contact us at support@lurav.store within 7 days of the reported delivery date.

We will work with the applicable shipping carrier to investigate the issue.

12. Do you offer international shipping?

No. At this time, Lurav ships within the United States only.

13. How can I contact Lurav?

You can contact our customer support team using the information below:

Email: support@lurav.store
Phone: (856) 658-0735
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)

We generally respond to customer inquiries within 24 business hours.

14. Where is Lurav located?

Our business address is:

Lurav
12 Tradition Pl
Irvine, CA 92602
United States

15. How can I learn about returns and refunds?

For information about eligibility, return requirements, and refund processing, please review our Return & Refund Policy available on our website.

16. Is my payment information secure?

We use secure, encrypted payment connections and trusted third-party payment processors to process transactions.

Lurav does not store your full payment card details on its own servers.

17. Can I cancel or modify my order after placing it?

Because orders may begin processing shortly after they are placed, please contact us as soon as possible if you need to request a cancellation or change.

We cannot guarantee that a cancellation or modification will be possible once an order has entered processing or has already shipped.